Returns

All returns and exchanges do require a Return Authorization Number, requested within 48 hours of receiving your order. Please click here to request your number.

Blooms and Branches offers only the best, highest quality decorative branches and botanicals. If you are not satisfied with your purchase, simply request your RMA number within 48 hours. Return the item in its original, unused condition (including all original packaging and tags) for a refund, less shipping costs. If you have any questions or concerns regarding your order or our return policy, please contact Customer Service . All communications regarding returns and exchanges are conducted via email.

Cases of product that include shipping will be refunded for the product only. Shipping fees are not refundable. Please be aware that your return shipping costs may exceed our reduced commercial rate provided at the time your order was placed. We have no control over FedEx, UPS or USPS regarding your shipping rates.

All items must be returned in completely unused and resalable condition. Items that are broken, cut, trimmed, painted, stained, glued, foamed, or otherwise display evidence of use or damage will not be refunded.

If you received the wrong quantity of items, we must be notified within 7 days of receipt of your order. We will immediately correct the quantity discrepancy at our expense.

Once your order has been received, inspected and approved, we credit the appropriate account within 10-14 business days; we also send you an email to let you know the refund is complete.

Curly Willow: Curly Willow is a fresh floral item, and as with all fresh floral items (such as fresh flowers and flowering branches) it cannot be returned. All sales are final.

Credit Card Payment Declined

If a credit card payment is declined when an order is processed by our staff, we will send an email notification to the purchaser. We use email for this communication so that we have a record of our attempt to contact the purchaser regarding the declined payment. We will re-attempt to process the payment if we do not obtain a response email within 24 hours. If we are still unable to process the payment, and we have not obtained an email response within a reasonable time period, the order will be cancelled. A cancellation notification will be sent via email.

Shipments Refused On Delivery

All returns require a Return Authorization Number (see first paragraph of this page). If you refuse delivery of a shipment (for any reason) and the order is returned to us by the shipper, you will be charged the FedEx shipping fee for the return shipping.


Shipments via Freight Carrier (Roadrunner, Daylight Transportation)

There are no returns, exchanges or refunds on these shipments once they leave the warehouse. All sales are final. Please inspect all shipments upon delivery for accuracy. This does not include FedEx shipments.

I think my order is wrong/item appears to be damaged.

We want to make it right! Email us at least two clear photos (use a digital camera or camera phone) of your items and let us take a look at what went wrong. Please make sure the photos are at least 250 pixels high (3 inches) and at least 250 pixels wide (3 inches) so that we can see the item clearly. We'll do our best to correct your order.

If you received the wrong quantity, we must be notified within 7 days of receipt of your order. We will immediately correct the quantity discrepancy.

Please keep in mind that natural products can vary in shape and color with each new harvest, season, and designated harvest areas. We supply raw material for floral use, and it is assumed that the purchasing florist is knowledgeable of the characteristics of the materials purchased.

Wrong items shipped: FedEx shipments: We will correct this by immediately issuing a FedEx Call Tag for the order. If you decide to keep the wrongly shipped items (for any reason), we will refund the difference for the wrongly shipped items. To ship a replacement for the wrongly shipped items, or process a refund, we must be able to retrieve the wrong items for shipment back to our warehouse (at our expense). Freight shipments: Please inspect all shipments upon delivery for accuracy. Wrong items must be refused on delivery for credit to be issued.