Returns
Blooms and Branches offers only the best, highest quality decorative
branches and botanicals. If you are not satisfied with your purchase,
simply return the item in its original, unused condition (including all
original packaging and tags) within 14 days for a refund, less shipping
costs. If you have any questions or concerns regarding your order or
our return policy, please contact Customer Service All communcations regarding returns and exchanges are conducted via email.
Cases of product that include shipping will be refunded for the product minus the shipping fees, which range from $50.00 depending on the items ordered.
Once we receive your order, we credit the appropriate
account within 10-14 business days; we also send you an email to
let you know the refund is complete.
Exchanges
Please ship your branches to our warehouse in the original box that they came in, and close the top in the manner in which it arrived. Some of our boxes have resized top enclosures, and failing to close the box at the perforations will result in much higher shipping fees. Please include a note indicating what you would like to exchange your items for.
Your returned items will be treated like a normal return, with your payment refunded minus the original shipping fee. Your replacement items and shipping will be charged to your original credit card information as a new order and your order will then be shipped out.
Our Shipping Address for Returns and Exchanges
Blooms and Branches
11030 Arrow Route #102
Rancho Cucamonga CA 91730
Bloomsandbranches.com
I think my order is wrong/item appears to be damaged.
We want to make it right! Email us at least two photos (use a digital camera or camera phone) of your items and let us take a look at what went wrong. We'll do our best to correct your order.
Please email us at sales@decoratewithbranches.com.
Order Cancellations
Orders cancelled after confirmation of shipping costs will incure a 10% restocking fee.
Our Shipping Statement
Regarding Larger Products
Each of our natural products has it's own unique weight and size. In
order to provide a low shipping fee and eliminate overcharges on larger items, a shipping fee may be quoted after your order has been received
and weighed, usually within 24 hours under normal circumstances. Your order will
be finalized and your credit card will be charged for the additional shipping amount only after you have confirmed
your final total with shipping charge.
 |
Your order will be shipped
within 48 hours of confirmation, during normal business hours, subject to stock on hand.
Most of our items can be shipped via FedEx, while our larger
products are shipped by freight truck. |
|
