Holiday Hours:
The shipping department will be closed on the following dates. Be sure to order before these dates to avoid delivery delays:
- July 4th, 2011
- Thanksgiving Day and the following Frriday, 2011
- Christmas Break, December 24th - January 1st , 2012
Shipping Quotes and Fees
Shipping large trees is expensive - although we get discounts, FedEx/Daylight Transport/USPS shipping rates are based on destination and fuel charges and we have no control over these fees. Often the cost of shipping is higher than the price of the products. We could always raise the price of the product to exceed the shipping, however we would rather give you the lowest price possible for the products you need, and use the smallest suitable box for your product(s) to obtain the lowest shipping fee possible.
Each of our natural products has it's own unique size and weight. If your order requires a shipping quote, your fee will be quoted after your order has
been received and sized, usually the same business day. On
these oversized items, your order will be finalized only after you have
confirmed your final total with the shipping fee.
Address Correction Fees
Please be sure to include your full delivery address at checkout, including apartment or suite number and any access codes to the property or dwelling. FedEx charges an additonal fee if they cannot deliver your order due to insufficient delivery information. If an address correction fee is levied, we will charge the amount using the payment information provided at the time of checkout for your order.
Flat Rate Shipping
Most of our items have flat rate shipping. However, if the actual cost of shipping shows higher than the flat rate, our shipping department will send a quote for the difference and will require confirmation before the item is shipped.
Freight Shipments
Large trees which require freight shipping take additional care and time to assure that these large items transport safely. Average prep time is 24-48 hours, depending on the quantity and size of the trees. Transit time is roughly 1.5 to 2 times longer than FedEx ground transit times. Faster freight shipping is available, however it is more costly, often an additional $100.00 more.
Items with Free Shipping: Orders that include shipping are offered within the continental United States. Hawaii, Alaska and Puerto Rico require a separate shipping quote.
Shipments to Alaska, Hawaii and Puerto Rico
Additional shipping is required for larger orders to these locations.
Canada/Mexico Shipments
We do ship to Canada and overseas. Mexico does not allow our products to be imported.
UPS and USPS (Postal Service)
We do not ship via UPS. No exceptions. We occasionally use USPS for small packages and for shipments to Hawaii, Alaska and Puerto Rico.
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Your order will be shipped
within 48 hours of confirmation (subject to stock on hand), during normal business hours (Monday through Friday, 8 AM to 5 PM) subject to available stock on hand. Most of our items can be shipped via FedEx Ground or USPS, while our
larger products are shipped via freight.
TRANSIT TIMES: The map below shows ESTIMATED shipping delivery times in BUSINESS DAYS. Actual deliveries may to take several additional days. Please order WELL AHEAD of your scheduled event. |
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* The map above is a general representation of transit times for FedEx Ground shipments to commercial destinations. In limited areas, transit times may differ between shipments to commercial and residential destinations.
* FedEx Ground business days are Monday through Friday (excluding holidays). FedEx Home Delivery business days are Tuesday through Saturday (excluding holidays).
Example: A package shipped via FedEx Ground on Monday with a transit schedule of 2 business days, (not including the day the package is shipped) would be expected for delivery on Wednesday. A package shipped on Friday with a 2-day transit schedule would be expected for delivery the following Tuesday. |
